By Rich Eichacker
Vibrance Technology Corporation
In today's computer age, we have access to many useful software tools. We can scan and convert documents, send broadcast faxes and e-mails, and create complex spread-sheets and databases. The problem is, are you, or your employees, able to use these tools effectively and efficiently? As a solution, I suggest this simple equation:
Training + Experience = Results.
Training
Training is critical for novice users or users who are confronted with new, complex tools. Training can also help users overcome the intimidation and resistance to change that often accompanies the use of new technology.
Formalized classes, either on-site or off-site, are an excellent way for your employees to become proficient in the basic operation of the technology. These classes allow your users to receive hands-on training with an instructor who can answer questions and guide them in the right direction.
After the training has ended, your employees may encounter a learning curve that will reduce their productivity. To minimize this you can have teams work together on problems or enlist employees with more technical ability to act as helpers.
+ Experience
Experience (and practice) is very important - possibly more important than the actual training. Training provides a foundation, but experience expands and solidifies the knowledge gained. The key is to have your employees use their new skills as soon, and as often, as possible.
For example, if they have learned a new feature, like charting in Excel, have them practice by adding charts to existing spreadsheets. Not only will they exercise their new skills, but they will also do it using content and data that is meaningful to them.
If you've acquired brand new software, such as an accounting system, encourage your employees to use and explore the new system immediately. In this case, "immersion" is the best way to get them up to speed.
= Results
The training and experience your employees receive will result in a number of benefits. You will find that they've become more efficient in producing high quality work. They've become more confident in tackling new projects and are empowered by the fact the complex projects and tasks aren't intimidating anymore. Finally, they'll have improved their skills, not only with the specific tool, but more generally, in solving problems and tackling new technologies.
Winter 2000 - Volume 10, Number 1