Debunking the Myths of Custom Software: Part IBy Rich Eichacker A while back I read an article about commercial off-the-shelf software that contained the following introduction: “Only the largest corporations can afford to invest in the design and implementation of their own software. For the rest of us, software applications are available that have been created to conduct almost any type of business.” Not true! In my 10 years working as a software developer, I’ve found that both these statements are more myth than reality. In addition, I know of many small businesses (not just my clients) who have successfully implemented custom software solutions. In Part 1 of this series, I’ll address the second statement first. Myth #1: Off-the-shelf software is available to conduct almost any business function Technically, this statement is correct. If you search the net for “inventory control”, “production planning” or “sales quotation” you’ll find a plethora of packages that may fit your needs. Your first step, of course, is wading through this list to determine which packages may work. Consider the process: 1) visit the web site, 2) research and review the product, 3) obtain and install a demo, 4) review the demo, and 5) get cost quotes. In my experience I’ve typically found the following to be true: 1) the software does some of what I need it to do, but not all of it, 2) the software is too complex and/or offers to many features that we’ll have to pay for and never use, or 3) the package is so unrelated to your needs that it won’t even make the first cut. Let’s face it, every business is unique. Each has it’s own methodologies, culture and processes. If you are looking for a standard accounting package, like QuickBooks, then this isn’t a problem, but if the software solution needs to address your unique culture then you may be in trouble. When you implement a software tool that isn’t right for your business, you end up “shoehorning” your business into a package that was designed generically for a diverse user base. A custom software package however, is often a better alternative. It will be designed with your unique needs and business requirements integrated so that the finished product will work with your business, not against it. You’ll also have the freedom to change the software as your needs change and your company grows. To obtain more information about creating your own custom software package, the please click on the following Productivity Reports articles:
Myth #2: Only large corporations can afford custom software In Part 2 of this series, I’ll address the affordability of custom software, how this cost compares to it’s commercial cousin, and how to make intelligent decisions on when and where to use customized solutions. Spring 2005 -Volume 15, Number 2
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